Internet User Survey Form Please enter your Nick Name and email address. The result will be sent to your email address. This survey data will be used only for statistical purposes in my Ph.D Thesis. . For your question and recommendation: mcoruh@mustafacoruh.com

SECTION I - PERSONAL INFO 1. Your Gender: Woman Man 2. Your Marital Status: Married Single Other 3. Your Education: Primary School High School Vocational High School College (2 Years) University Graduate School 4. What is your Family monthly Income? $0-500 $501-1,000 $1,001-1,500 $1,501 + 5. Your User Type: Public Local Firm Owner or manager Big Local Firm Manager NGO, Union or Charity manager or activist Central Government Employee Local Government Employee Student 6. Which one is the main Municipal Government Problem? Insufficient Resources No Autonomy Unsustainable Developments Ineffective, Inefficient and Unproductive resource usage All of Above None of above SECTION II - INTERNET (WIRED AND WIRELESS) 7. What kind of Internet Connection do you use? ADSL or Cable Internet Phone Dialing 3G (Turkcell, Avea, Vodafone) Wireless (Wi-Fi, Wi-Max, 4G-LTE) Other 8. Where do you use the Internet? At Home At Work At School Internet Cafe At Home +Work/School 9. How frequently do you use Internet? Seldom Few times in a week Few hours daily I am largely on-line throughout the day None of Above 10. Do you have income through Internet? I do not earn any income through Internet I possess part time jobs through Internet I possess full time jobs through Internet I have Internet related business I am an Internet consultant 11. Do you carry out on-line trading, banking or payment transactions through Internet? Never Seldom Frequently For all my jobs 12. Are you a member of a global community over the Internet?    [Please select all that apply] MSN/Skype Facebook/Myspace/LinkedIn/Hi5 Dating sites Online games Online Blogs No 13. What is the benefit of Internet in your life? [Please select all that apply] I cannot live without Internet I earn from Internet Internet is my pastime tool Internet is my getting info tool Internet is not important for me 14. Does your city have Municipal Wireless Network (MWN)? Yes No I do not know 15. If your city has MWN, do you use it in restaurant, hotels, parks etc.? Yes, I use Yes, but I do not use If it has, I will use I do not know 16. Which wireless technology do you use? [Please select all that apply] Wi-Fi (802.11a/b/g/n) Wi-Max (Sprint, Clearwire) 4G-LTE (Vodafone, Verizon) 3G (Turkcell, Avea, Vodafone) Satellite Net 17. Do you think Municipal government should provide Internet Access to whole city? No. It is not their job Yes. It should be free Yes. It should be charged based on income level Yes. It should be charged same to everyone I do not know SECTION III - E-MUNICIPALITY 18. Do you use your city's web site (www.kdzeregli.bel.tr)? I use I do not use I do not know 19. Which services of your city's web site do you use? [Please select all that apply] Online Help Desk City council meeting and tender info To Fill up Information Request Form Funeral/Announcements/Opening Information Municipal Annual Report / Strategic Plan / Vision, mission etc. Information Mayor and City-Related News Communicate directly with Mayor by Email / Messaging Live Video Publishing/ City Related Pictures City Directory Information (Historical Places, Hotels, Restaurants, etc.) Quarry Health / Pharmacies / Hospital / Ambulance Information Weather / Traffic / Marine Pollution / Air Pollution Information Local Government Information and Related Laws and Regulations Timetable and Departure Location of Municipal Bus schedules The information about the Municipal and State Projects and their status Information about central government agencies (Agriculture, Forestry, Education, Security etc.) Emergency Phone Numbers Surveys/Questionnaires/Suggestions/e-newsletter, etc. for city Projects and Services Web Site Statistics / Management / Design, etc. Information Information about Departments of Municipal agencies/Contacts/Staffs, etc. Other (Write all) 20. Do you know your city has e-Municipality services? Yes, there is No, there is not I do not know 21. What are the e-Municipality services that you use? [Please select all that apply] Constabulary Review / Complaint Tracking Application Register and Query Processing All Collections / Accrual Information Search the rate of Land and Building Price Environmental Tax Reporting and Tracking Visually Handicapped people help 22. Which e-Municipality services do you want? [Please select all that apply] Tracking and Payments of Building and Land Taxes Water utility Debts tracking and Payments. Cancellation of Water utility service Online payments with Credit Card City information and navigation services through on-line maps (driving directions, locating a place, a landmark, a shopping mall, etc.) On-line interactions with authorities and decision makers of local government. Fill up application forms for city service Query of the Status of a plot or plots Get online ticket for sport, art or social activities Reach Civic society of City Council information City white and yellow pages Application to engineering department Register for a wedding date Online registration for home and industrial water utility Online Application of sewage Connection service Apply for building permit and Tracking Connect to e-Government sites Be able to reach City Related Geographical Information Systems (GIS) New Company Registration and be able to upload all related Documents Other (Write all) 23. Do you trust the e-Municipality site when disclosing your personal credentials like credit card numbers? No Yes I do not know 24. Do you think that the city services are improvement because of e-Municipality? Yes Partly No 25. What are the benefits of MWN and e-Municipality to your city? [Please select all that apply] I don’t see any benefit to my city due to e-Municipality More and more public services are getting on-line through e-Municipality. It improves the management efficiency and productivity of local governments. It helps to promote our City It makes easy to get info on city administration activities It helps public to get info about global opportunities, government programs and municipal tenders It improves the participation of public to Municipal management. It helps public and government to use city resources effectively and efficiently It helps to create a sustainable city development. It helps public to participate cultural, social, sportive activities and get info about them. It helps public, NGO, and government to inspect municipal government It improves the Job Opportunities (e-Commerce, etc.) in the city. It helps to attract more tourists and investors It improves the Quality of Municipal Services It helps to improve social Assistance and Consciousness of citizenship. It helps to reduce Bureaucracy and speed up Municipal Services. It helps public and government to save time and cost on transactions. It helps Municipal Administration to become more Professional and helpful to public. It helps to integrate e-Government. It helps to increase the usage of e-Commerce, Online Banking / Teaching / Invoice Payment services etc. It helps to improve IT sector in the city Other benefits are: 26. Do you think that wireless technology provide competitive advantage to your city? Yes No May be I do not know 27. How did you find out this survey? Local TV Local Newspaper Internet Friend Other Local Radio Email REQUIRED INFO 28. Nick Name:   Please enter your Nick Name...  29. Your Email:    Please enter your Email.... 30. The year you were born:    Please enter your Year of your birth date...